Refund & Returns Policy
We accept refunds and exchanges (online sales only). Please see below for items bought in store.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, and in the original packaging. Several types of goods are exempt from being returned, including perishable goods, and intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:
- Gift cards
- Lingerie / underwear / facial & body hair / wigs
- Some health and personal care items
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
Partial refunds (if applicable)
There are certain situations where only partial refunds are granted:
- Any item with obvious signs of use
- Any item not in its original condition, that is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next contact your bank; there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at sales@lovetrends.com.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@lovetrends.com and send your item to: Love Trends, ILFD Group Ltd, 2 Rochehall Way, Rochford, Essex, SS4 1JU, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping
To return your product, you should mail it to: Love Trends, ILFD Group Ltd, 2 Rochehall Way, Rochford, Essex, SS4 1JU, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return of items bought in store
Any items bought in store may be returned to us within 7 days for an exchange/credit note or voucher. Please bring your item back in original packaging, unworn (other than having been tried on), with the receipt.