Help & FAQs

Answers to the questions we’re asked most. Can’t find what you need? Get in touch — details at the bottom.

1. How long will my order take to arrive?

UK orders are delivered within 2 working days when placed before our daily cut-off, and come with tracking. Delivery is free on UK orders over £10. Working days don’t include Sundays or bank holidays. International orders take 3–5 days to Europe and 7–10 days to the rest of the world.

2. Can I design my own t-shirt or hoodie?

Yes! Head to “Design your own”, pick your garment, colour and size, then add your own text or upload an image and drag it into place. You can preview it live before ordering.

3. What garments can I choose from?

T-shirts, hoodies, polo shirts, sweatshirts, vests, hats and more — in a wide range of colours and sizes. You’ll see everything available in the designer and across our shop.

4. Can I print on the front and the back?

Yes. In the designer you can add a design to the front, the back, or both using the Front/Back tabs. Printing on the back as well adds a small extra charge, shown clearly before you add to cart.

5. How are the items made?

Everything is printed to order in the UK on quality garments, so your design is made fresh for you rather than sitting in a warehouse.

6. What’s your returns policy?

You can return unused items in their original condition within 30 days for a refund or exchange. See our Refund & Returns Policy for the full details and any exceptions.

7. Can I return a personalised or custom-printed item?

Because custom and personalised items are made just for you, they can’t be returned unless they’re faulty or we’ve made an error — this doesn’t affect your statutory rights. Please double-check your design, spelling, colour and size before ordering.

8. How do I track my order?

As soon as your order is dispatched we’ll email you a tracking link so you can follow it to your door. You can also track your orders from the Track Order page.

9. What payment methods do you accept?

We accept all major debit and credit cards, plus Apple Pay, Google Pay and Link, through our secure Stripe checkout. Your payment details are encrypted and never stored by us.

10. How do I get in touch?

Email us at sales@lovetrends.com or call +44 (0)1702 617 821 between 9:00am and 5:30pm. You can also use the Contact page below.